Account deletion
Delete your EXEO account
We respect your right to leave. Here's exactly how to permanently remove your account and data.
How to delete your account
- 1
Email us
Send an email to support@exeo.health from the address tied to your account.
- 2
Use the subject line
Delete my account — this routes your request to the right team.
- 3
Confirm your identity
We may reply once asking you to confirm the request from the same email address. This protects you from someone else deleting your account.
- 4
We process within 7 days
Your account, profile, shots, side effects, food, weight log and all personal data are permanently erased from our production systems within 7 days of confirmation. Backups are purged within 30 days.
Request deletion right here
Confirm your identity and tell us why you're leaving. We'll generate a pre-filled email for you.
Why are you leaving?
Confirm the checkbox and select a reason to enable the deletion request.
Don't have access to the app? Email support@exeo.health from the address on your account with the subject "Delete my account". We process requests within 7 days.
7 days
Production data erased
30 days
Backups fully purged
1 confirmation
From your account email
Some records (e.g. payment receipts) may be retained where required by law. Cancel any active App Store subscription separately via Settings → [your name] → Subscriptions on your iPhone.